Update

We've launched an updated version of our virtual classroom with two new features.

New Feature

1. Students/attendees in breakout rooms can now send private messages to the instructor /host in the main room.

2. Users can now change figure opacity in the whiteboard.

Update

We have released a major performance update to our virtual classroom across all global data center locations. The new update comes with major performance improvements, new features, & minor bug fixes.

1. [Fix] Document control panel can now be dragged beyond the top bar.
2. [Fix] Bottom tab bar remains in landscape mode when the phone (android) is turned to the right.
3. [Fix] Fixed incorrect autofill of mentions in chat.
4. [Fix] Fixed long tooltips in the attendee list.
5. [Fix] Fixed text tool input being misplaced for teachers.
6. [Fix] Delay in recording processing fixed.
7. [Fix] Fixed tools menu & color picker partially hidden behind the top bar in mobile devices.
8. [Fix] Teacher sees student's cursor on board after locking the board tab
9. [Fix] Recording indicator disappears for student if they refresh the page in a break room
10. [Fix] Fixed an issue with visible student cursors, even when there are no rights
11. [Fix] Recordings with isRecordingLayout=1 do not work in Safari
12. [Fix] Wolfram and latex tools are not fully visible in recordings

Improvement

1. [Improvement] Improved mobile layout to show the draggable instructor video panel over the whiteboard and chat notifications when bottom panel is collapsed
2. [Improvement] New design for hiding the controls in horizontal orientation in mobile devices.
3. [Improvement] Adjusted breakout rooms logic, now they stay sticky for the entire session
4. [Improvement] Added recording pop-up, icon, and timer for the students when the class is being recorded.
5. [Improvement] Improvements for enhanced recording layouts.
6. [Improvement] Added custom color themes for enhanced recording layout.
7. [Improvement] Improved processing duration for recorded final MP4 files
8. [Improvement] Optimized end-to-end routing of BrainCert's proprietary Software Defined Smart WebRTC Network (SD-SWN™) along with built-in Simulcast technology for consistent and reliable end-to-end low-latency performance.

Improvement

New 1.75x playback speed control has been introduced in BrainCert media player. Learners can now leverage this when taking courses.

Improvement

We are excited to announce the launch of our Redesigned Virtual Classroom platform. While we have fully revamped the UI of the platform and have introduced some new features, nothing has changed in the backend. So how a user schedules & conducts live classes remains the same.

New Features

1. [New Feature] In the latest update we've redesigned the UI of the breakout room & have introduced a drag & drop functionality to it. Now instructors can drag & drop attendees to & from a breakout room easier than in the previous version.

2. [New Feature] Now attendees can pin/unpin the toolbar on the left side of the whiteboard. The pin/unpin functionality has been introduced to replace the previous expand/collapse option.

3. [New Feature] Now attendees can close all tools & functionalities except the toolbar on the whiteboard using the "Close All feature". This feature has been added to help instructors better utilize the screen space.
   

4. [New Feature] Now instructors can opt to keep video streams below the whiteboard.

Improvements

1. [Improvement] Image tool, document reader, media player, and polls have been grouped together at bottom right.

2. [Improvement] Video settings option have been moved to the top right side of the whiteboard.

3. [Improvement] Attendee settings have been moved to bottom right. Unlike in the previous version, instructors can use this feature to enable/disable mic, video, screen share & whiteboard access to attendees.

4. [Improvement] The new virtual classroom platform comes with an updated color theme for the new app interface and all existing theme colors from the older version are honored.

New Feature

We have added an option to allow users to print documents directly from the document viewer.

1. Enabling the print option

2. Print icon in document viewer

New Feature

Users can now enable/disable the words Chapter & Lecture from the course structure and also choose to enable/disable numbering.

Chapter, lecture, and numbering enabled

Chapter, lecture, and numbering disabled

Improvement

We have rolled out a major update to our Virtual Classroom platform across all datacenter locations. The new update comes with major performance improvements, new features & minor bug fixes.

New Features

1. [NEW Feature] Now attendees with whiteboard access can copy an image from anywhere and paste it in the whiteboard directly.
2. [NEW Feature] Color of SEND button in chat can now be customized.

Improvements

1. [Improvement] Newly opened popup window now overlaps the previously opened popup window.
2. [Improvement] Students in breakout rooms can now see lesson timer.
3. [Improvement] Students without special rights can now insert images on whiteboard.
4. [Improvement] Improved CPU Optimization.
5. [Improvement] All 10 global datacenter locations has been greatly optimized with our improved congestion control technology to help overcome unpredictable mobile data network conditions such as packet loss and jitter.

Fixes

1. [Fix] Screen sharing title now translates automatically while changing the language.
2. [Fix] Fixed students seeing incorrect page when teacher switches document pages while students' VC tab loads.
3. [Fix] Fixed Students not being able to send problem report after class finishes.
4. [Fix] Fixed student timer not getting updated when teachers extend lesson time in breakout room.
5. [Fix] Fixed students in breakout room not seeing end-of-class alert when teacher manually ends the class.
6. [Fix] Fixed student-presenter losing the role when teachers enter the breakout room.
7. [Fix] Fixed connectivity test for upload speed showing inadequate result.

Improvement

Improvement

We have redesigned the courses page in the eLearning platform with tab based content to improve the readability and to speed up your workflow. The top bar now contains information on Certificates, Instructional level, and Language.

Course description, structure, instructor bio, and reviews have been added to the navigation bar to help users better navigate through the courses page.

Also, in the new layout, comments on courses has been pushed to the bottom and the star rating has been made to appear in full width horizontally.

We have also added a new section in the bottom of the courses page listing the other courses published by the instructor.

Improvement

We have reorganized the Instructor and Learner dashboards with tab based content. For the first glance, you’ll probably notice that everything is super clean and neat, because we’ve cut off the unnecessary functions and UI elements. Our goal was to make this refresh as unobtrusive as possible, but improve navigation, readability and speed up your workflow.

Instructor Dashboard

Learner Dashboard

Update

We have now upgraded our new Virtual Classroom build across all global datacenter locations and have come up with some major performance improvements and feature updates.

Performance Improvements

1. [IMPROVEMENT] High-quality MP4 video encodings in the cloud through quality-defined variable bitrate (QVBR) control which is designed to deliver constant video quality and waste zero bits in the process.
2. [IMPROVEMENT] Improved Simulcast technology for better audio and video performance
3. [IMPROVEMENT] Improved performance with Safari 12+ browser
4. [IMPROVEMENT] Documents on the whiteboard will now load faster for attendees joining the session late
5. [IMPROVEMENT] Users can now delete the saved boards from library
6. [IMPROVEMENT] Users can customize the SEND button color in chat
7. [IMPROVEMENT] Updated translations (Arabic & German) in Virtual Classroom environment
8. [IMPROVEMENT] Users need to confirm before deleting a board
9. [IMPROVEMENT] Delete board button has been moved to the right

Bug Fixes

• [Fix] When teacher hides global chat, private chats between teacher and students are now available
• [Fix] Fixed YouTube video's sound playing with delay for the user who started it
• [Fix] Fixed the incorrect toggles in right to left interface
• [Fix] Fixed incorrect toggles in right-to-left interface
• [Fix] Fixed Down arrows in drop-down lists in class settings getting misplaced in right-to-left interface
• [Fix] Previous private chat history is now accessible to users after re-entering the VC
• [FIX] Fixed Video quality reducing from high to standard when switching to expanded mode from enlarged mode
• [FIX] Fixed the error where users cannot see mic indicator in Settings in Mozilla and Safari browsers
• [FIX] Text tool is not always properly activated
• [FIX] Code editor tabs do not scroll vertically or horizontally beyond the first tab in mobile version
• [FIX] Recording does not continue after the presenter stops viewing the BreakRoom
• [Fix] Move "delete board" button to the right
• [Fix] Presenter sometimes sees the "Waiting for presenter" popup when entering the room
• [Fix] Screen sharing tooltip language is localized only after refreshing the page
• [Fix] Remove deleting option for files in document and video library
• [Fix] User sees own text typed in text tool on a wrong tab when another user switches tabs during typing
• [Fix] Previous private chat history is not accessible to user after re-entering the VC
• [Fix] Users sometimes cannot close screensharing tab if they move between rooms without turning screensharing off
• [Fix] Text tool area doesn't increase when user types in several lines in Firefox
• [Fix] User needs to click Enter twice in the same line to get to a new line in Text tool
• [Fix] Recording button should not be clickable in rooms with isRecord=3
• [Fix] User sees new board content on a wrong tab if new content was placed while VC's browser tab was not active
• [Fix] User in safari does not see list of available devices
• [Fix] User doesn't see mic indicator in Settings in Mozilla and Safari
• [Fix] Safari 12.1 ignores devices saved in local storage
• [Fix] Unexpected behavior when teacher switches document pages while student's VC tab is inactive
• [Fix] Unexpected behavior when user types in text tool in several lines and switches tabs
• [Fix] Video quality reduces from high to standard when leaving from enlarged mode to expanded mode
• [Fix] User cannot turn 16:9 aspect ration on
• [Fix] Auto select speaker icon in enlarged conference screen doesn't work sometimes
• [Fix] There is no sound for finished library videos re-played after recording starts
• [Fix] Line breaks in text tool are ignored when user stops typing on Android devices with Gboard
• [Fix] Users HD stream has SD bitrate if another user receives the HD stream
• [Fix] Incoming audio bitrate is not calculated properly in Info popup
• [Fix] Sometimes text from text tool appears on the wrong tab for attendees if the tab is switched during typing
• [Fix] Snapshot appears atop of the video when teacher makes a snapshot of student's video in collapsed or expanded video chat
• [Fix] Scrollbar in tabs panel should be thinner in Firefox
• [Fix] Newly opened popup window should overlap previously opened popup window
• [Fix] Investigate abnormal sound on few user recordings
• [Fix] Forbid recording in Safari 11 and less (These versions won't work correctly, because they are outdated)
• [Fix] If user uploads images in chat during recording, the recording file comes out damaged
• [Fix] Safari: recording doesn't start if there is a video playing in video tool